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Shipping & Returns

Shipping & Returns:

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Both exchanges and returns are dealt in similar manner. Goods may not be returned/exchanged without a valid return authorization (RA) number and must be in like-new condition. Returns/Exchanges must be done within 30 days of the purchase. Returns/Exchanges are subject to a 15% restocking charge. (Some apparel items may have a restocking charge as high as 20%). In the event that a returned item has any packaging, parts, manuals, warranty documents or any other items missing, the return may be refused or we may deduct the value of the missing piece(s).

We reserve the rights to refuse a return if the product is found to be used and not in "like new condition" 

Initial cost of shipping is not refundable. Customer is responsible for the shipping charges to send the goods back. Customized/Decorated goods are not returnable/exchangeable. All shortages or damaged goods must be reported within 72 hours.

Arbitrary Returns: In the event of a customer returns an order or a part of an order arbitrarily without obtaining a valid "return authorization", customer agrees to pay any cost of return shipping charges. If customer doesn't pay return charges when shipping, charges will be deducted from the eligible refund amount.

Most items are shipped F.O.B. our warehouse (Toronto). The customer agrees to pay any additional courier charges caused by an incorrect shipping/delivery address being provided by the customer. 
If a package is returned back to the Marchant's warehouse without being delivered, the customer is liable for initial shipping cost plus the cost of "Return Shipment". 

Shipper reserves the rights to choose the carrier even though the order states otherwise in order to offer a fast, economical and safe delivery of the package. If the customer requires a specific carrier to be used please state so in the comments section.

Shipping Charges:
 Please note that due to the nature of the products we ship, the Freight charges that are initially applied to your order are only estimated. An email will be sent to you following your order being processed with the correct amount of Freight. (All charges are based on the weight and the size of the product and the destination it is going to.)

Wrong Address: In the event customer submits a wrong address and if it results in an address correction or re-shipment, additional freight charges may be applicable. 

Re-Shipping Charges: 

If the order returns back to our warehouse without being delivered in customer error (i.e. not picking up the order or due to wrong address) customer requires the order to be shipped again, re-shipping charges will apply.

Shipment Refusals: In the event of a customer refusing a legitimately placed order or a part of an order arbitrarily without obtaining a valid "return authorization", customer agrees to pay any cost of original shipping charges and return shipping charges. If customer doesn't pay return charges when shipping, charges will be deducted from the eligible refund amount. A restocking fee of up to 20% also may be applicable.

US Customers:
 Please note that some orders (over $200 total) that are shipped to the USA from Canada will have a brokerage fee applied by the freight company (i.e. UPS) to handle customs processing. Also some items will have duty added. We will notify you by email prior to shipping your order of these extra shipping charges. Certain free shipped items may exclude Alaska and Hawaii of the offer.

Note: Not all items can be shipped to the USA. We do not ship any apparel items to the US.


Some items may require installation whether it states or not in the product page and customer is responsible for any installation. Installation cost is not included in the price. 

In-Store Pickups:

Customers will receive a call and/or e-mail to arrange for pick up when the order is ready. Visiting our office prior to the call does not guarantee the availability of the product. Any orders that are not picked up within 60 days after the order is ready, will be cancelled and the product put back into stock. A restocking fee of 15% of the order value will also be charged to the customer account. (At certain times the restocking fee could be 20%)

Leaving Packages Unattended (SNR - Signature Not Required service):

If you wish for a No Signature Required delivery of your purchase, please give us the authorization in writing, via an email to for the courier to deliver all shipments to the above address without obtaining a proof of delivery signature (e.g., leaving shipments at premises unattended). 
By requesting SNR, you release and indemnify Marchant's from and against any claims for loss or damages, including indirect or consequential damages, resulting from the delivery of any shipments as authorized herein.

Please note, this service is only available in select areas as well as available only for sales orders totaling less than $150.00.