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Our Customer Guarantee

We have:

• A customer service leader and a group of customer service representatives (CSR’s) that monitor our call center to assist with orders or answer questions about order status or products.

• A designated website e-commerce CSR who monitors and supports our web sales.

• Product Managers who support the CSRs and assist with communication relating to product knowledge, important product information or recalls.

• Real-time tracking of your order, tracking with bar code scanning and tracking tied to our ERP system that can be accessed by all of our customer service staff.

• Picking up, packing, shipping, (our production department orders are all tracked internally).

• Shipment tracking numbers are stored electronically and are quickly retrieved on request.

• Our showroom is now open on Saturdays from 10:00 am – 4:00 pm to serve you better.